The benchmark of excellence
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The HR Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
HR Shared Services Team of the Year Award
HR operations that simply work.
About this category
This award recognises an HR operations, shared services or people services team whose accuracy, efficiency and service to employees and managers stand out. Judges look for service levels, improvements made and user feedback.
Eligibility
- Open to HR operations
- Shared services
- Payroll and people services teams
Judging criteria
- Service levels
- Accuracy
- Efficiency improvements
- User experience
- Use of technology
Qualitative criteria
- Getting the basics right
- Every time
Metrics
- Service level performance
- Accuracy
- Query resolution times
- Cost per employee and user satisfaction
Additional criteria
Entries should include a concise case study of the HR work, supporting figures such as engagement, retention, absence, capability or cost, and, where possible, comments from leaders, managers or employees. Never include names or any detail that could identify an individual employee, especially in employee relations, wellbeing or casework examples: describe cases in anonymised terms and give results as percentages or ranges. Nothing in an entry is shared beyond the judging panel. Judges consider the size of the organisation and the HR team, so a one person HR function competes on equal terms with a large people directorate.
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